 Alsace |  Atlantic Coast |  Bordeaux Area |  Brittany Normandy |  Burgundy |  Champagne |  Languedoc Roussillon |  Loire Valley |  Périgord |  Provence |
Frequently Asked Questions
Modification and cancellation terms | Booking Terms | Insurances | How to pay ? | The tour | Accommodation | Dinners | Luggage transfers | Bicycles equipments | Travel Book | During the tour | If you would like to know more about our tours| How to reach the first town of your trip ?
Our modification and cancellation terms
- What are the conditions for modifying or cancelling bookings ?
Any change to a confirmed booking will give rise to extra cost of: 10 euros per person.
For cancellation of a booking more than 30 days before the departure date, expenses will be payable on the following basis:
• 60 euros per booking (for any package inferior than 300 euros per person)
• 60 euros per person (for any package of 300 euros and more)
And for cancellations of a booking
• between 30 and 21 days before arrival: 25% of the price of the package will be hold back
• between 20 and 8 days before arrival: 50% of the price of the package will be hold back
• between 7 and 2 days before arrival: 75% of the price of the package will be hold back
• less than 2 days before arrival: no refund can be considered
The insurance costs are not refunded in case of cancellation of the trip.
As soon as you get our confirmation, you will be considered booked on the trip at receipt of the payment of 30% of the total amount. The balance has to be paid at least 30 days before your departure date. Otherwise your booking will be cancelled.
For every booking registered less than 30 days before your departure date, the total amount will be asked.
Regarding you payment: we DO NOT CHARGE your credit card before you receive from us your BOOKING CONFIRMATION.
Are you proposing insurances ?
When you are booking online, you can contract one of our insurances :
a « Cancellation insurance contract » for €19 euros per person
(see the general provisions : Download this pdf document)
a « Cancellation & Repatriation Assistance insurance contact » for €40 euros per person
(see the general provisions : Download this pdf document)
The insurances have to be registered at the same time of the booking, and not after.
You can pay with a credit/debit card, with secured online payment (CB - VISA - EUROCARD MASTERCARD - AMERICAN EXPRESS).
This possibility will be offered to you by ticking the box ‘BOOK NOW !’ of the chosen trip.
However, if you want to pay with credit/debit card but not with our secured online payment, please send us an e-mail (info@biking-france.com) with all your booking details. We will send you by return a booking form document where you will be able to give us your credit/debit card details in order to do the deals.
- Difficulty if the trip
The number of * indicates you general difficulty of the trip, that is to say :
* : easy = not hilly stages AND/OR short stages : between 20 km and 40 km
* * : average = a little bit hilly stages OR stages between 40 km and 50 km
* * + : average sometimes difficult = short hilly stages OR long stages (about 50 km)
* * * : difficult = very hilly stages AND/OR long stages : more than 50 km
- How do I book ?
1. Fill in your booking form for the tour you have chosen.
2. We will check availability with our service providers.
3. We will send you confirmation of your booking.
In case of payment by credit card, we will charge it after that you have received from us your booking confirmation.
Biking France/RandoVélo undertakes to respond to your booking request within 24 hours (except at weekends and public holidays) by e-mail or telephone.
- What does the tour include ?
Each tour page will specify the services included and excluded, so read each page carefully. In general, our packages include half-board accommodation (breakfast and dinner, excluding drinks) or bed and breakfast only, transport of your luggage from hotel to hotel, bicycle hire and repairs where necessary, colour maps (scale 1:100 000 for most of the tours) and detailed itineraries for each day together with tourist documentation.
Accommodation
- What types and categories of hotels are included in the tour packages ?
According to your chosen tour, you will be accommodated in small 2-star and/or 3-star hotels (most of which are members of Logis de France or similar, a chain of independent hotels), in 4-star château-hotel or in guest houses. A warm welcome and a high quality of service are guaranteed. The bedrooms are all equipped with bathrooms and toilets.
- When can we arrive at the first hotel ?
The bedrooms are generally available from 3 pm. We therefore recommend that you arrive after this time. Nevertheless, you can arrive sooner knowing that you can not take benefit of your room.
- What will we find on arriving ?
When you arrive at the first hotel, you will be given a travel folder (one per room) containing: Your reservations booklet (vouchers), baggage labels, colour maps and detailed day-by-day itineraries, together with tourist documentation.
- What does a Twin or Double bedroom mean ?
When you make your booking, we will ask you if you wish to be accommodated in a twin room. This is a bedroom for two people with two separate beds, while a double - also for two people - has one large bed.
Dinners
- Set or "à la carte" menus ?
The Biking France/RandoVélo package includes selected set menus. The hotels and restaurants put together special menus for Biking France/RandoVélo customers. If you would prefer a different set menu or a free choice from the menu, just ask at the hotel or restaurant and pay any extra cost as you leave.
- Can we choose the menu ?
A choice will usually be offered for each course. If you do not like the dish offered, ask for something else - the waiter will be happy to suggest a replacement.
- What does the menu include ?
The menu consists of 3 courses (starter, main dish and dessert) prepared by the chefs, who will take pride in introducing you to the local cuisine and the produce of the region.
Note: drinks are never included in our packages (excepted in the trip CH1), and must be paid for in the hotel or restaurant.
- What can we do about special dietary requirements ?
Menus can of course be adapted to individual dietary requirements (vegetarians, vegans, allergies to certain foods). Do not hesitate to tell us about such requirements when you book.
Luggage transfers
- Who takes care of transporting our luggage each day ?
The hotel management or a taxi company will transfer your luggage to the next hotel.
- When ?
Luggage transfers are organised between 10 am and 3 pm.
- When and where do we have to leave our luggage ?
Luggage must be left at the hotel reception before 9:45 am, labelled with the luggage labels included in the travel wallet provided on the first day.
Bicycles
- Where are the rented bikes delivered, and when ?
At the first hotel in the tour, on the day of your arrival :
• at the beginning of the morning for the trips (BU2, VE2-V, VE3-V, M1, M2, M4, M5, M6, M7, M8 and M9).
• at the end of the day (or on the second day - early in the morning) for all other trips.
- What are the rented bikes equipped with ?
In Loire Valley:
"VTC" bike (type road bikes) - 21 speed gears - equipped with :
2 rear panniers (saddlebags), 1 map holder, 1 repair kit, 1 pump, 1 lock + 1 counter.
Other bike rentals in Loire Valley:
possibility to provide a SCOTT ‘Sportster P6’ bike.
On request with a supplement.
possibility to provide an electric assistance bike GIANT ‘Esprit’ or ’Elegance’.
10 euros supplement per day riding.
In Brittany-Normandy:
"VTC" bike (type road bikes) – 21 speed gears - are equipped with :
2 panniers (saddlebags), 1 repair kit, 1 pump and 1 lock.
In Alsace :
"VTC" bike (type road bikes) – 21 speed gears - are equipped with :
2 panniers (saddlebags), 1 repair kit, 1 pump and 1 lock.
In Languedoc Roussillon :
"VTC" bike (type road bikes) – 21 speed gears - are equipped with :
2 rear panniers (saddlebags), 1 repair kit, 1 pump and 1 lock – puncture-proof tires
In Provence :
"VTC" bike (type road bikes) – 27 speed gears - are equipped with :
2 panniers (saddlebag), 1 repair kit, 1 pump and 1 lock.
In Périgord:
"VTC" bike (type road bikes) – 24 speed gears - are equipped with :
2 rear panniers (saddlebag), 1 repair kit, 1 pump and 1 lock.
In Champagne -> "CH3" tour only :
"VTC" bike (type road bikes) – 21 speed gears - are equipped with :
1 front pannier (saddlebag), 1 repair kit, 1 pump and 1 lock.
In Burgundy:
"VTC" bike (type road bikes) – 27 speed gears - are equipped with :
2 rear panniers (saddlebag), 1 repair kit, 1 pump and 1 lock.
In Bordeaux area:
"VTC" bike (type road bikes) – 21 speed gears - are equipped with :
Panniers (saddlebag), 1 repair kit, 1 pump and 1 lock.
In Atlantic coast area:
"VTC" bike (type road bikes) – 21 speed gears - are equipped with :
1 or 2 panniers (saddlebag), 1 repair kit, 1 pump and 1 lock.
• 1 helmet & are included for the Loire tours, Brittany-Normandy tours, Alsace tour, Provence tour and Burgundy tours.
Helmet available on request with supplement for other regions.
- How can I be sure that the rented bike will be correctly adjusted to my height ?
When you make your booking, we will ask for your height in order to send the information to our bike technician, so that your cycle can be properly adjusted for your comfort.
- What should I do if my rented bike is stolen ?
Our prices do not include insurance for the bikes or for customers in the event of an accident. We therefore strongly recommend that you obtain cover from your own insurer for these risks. If bikes are stolen, it is essential that customers contact Biking France/RandoVélo.
- Are you proposing equipments for the bikes ?
We can provide you on request the following equipments :
a tandem bike
a tow bar (trail-gator) to connect a child bike to an adult bike (for 1m50 children maxi)
a trail-a-bike (for children from 5 to 9 years old)
a trailer (for baby or 25 kg maximum children)
a baby seat
etc . . .
Thanks to contact us for the availability and the rates.
- What can I find in my Travel Book ?
On your arrival, the hotel will give you a travel book (one per room) including :
Vouchers : to give to each suppliers in exchange of each service booked for you on the tour.
Luggage stickers (2 per person) (excepted for ’Star’ tour’).
The detailed itinerary of your trip day by day and colour maps (IGN 1/100 000).
Tourist information about the area, cities and different sites you will be able to visit along your stages.
During the tour
- How many time do the stages take on average ?
Beginners should expect to achieve an average of 10 km/h (6 mph) by bike and 5 km/h (3 mph) on foot.
- What are the emergency numbers to call in the event of problems ?
During the week: Call Biking France/RandoVélo office: ++ 33.(0)2.54.78.62.52
At weekends: Call Biking France/RandoVélo office, and an answering machine will give you the mobile number to call.
- What if weather conditions or a health problem make it impossible to continue the cycling tour ?
Contact Biking France/RandoVélo, who will arrange for the bikes and riders to be collected by taxi. The additional costs are payable by the customer (on the spot).
If you would like to know more about our tours
When you book one of our tours, you can be sure of the tranquillity of an organised holiday planned down to the last detail before you leave (hotel reservations, luggage transfers, detailed itinerary and maps). Once you arrive, you have all the time you want to complete each day’s itinerary in total freedom and at your own pace, stopping where you like - you can choose from among the various sites suggested along your route depending on your interests (culture, cuisine, vineyards etc.).
How to reach the first town of your trip ?
LOIRE VALLEY | BURGUNDY | ALSACE | CHAMPAGNE | BRITTANY - NORMANDY | BORDELAIS | PERIGORD | PROVENCE | LANGUEDOC ROUSSILLON
| Orléans | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans ». Continue A71 direction « Orléans Centre » - exit 1. Follow direction ‘centre ville’. |
| train : | Paris – Austerlitz station > Orléans station.
From Orléans station : by taxi : from 7 to 10 Euros | |
| Beaugency | car : | From Paris follow A10 highway direction « Nantes / Bordeaux / Orléans ». Exit n°15 ‘Meung s/Loire - Beaugency’ then follow RN 152 until Beaugency. Follow direction « centre ville ». |
| train : | Paris – Austerlitz station > Beaugency station.
From Beaugency station : by taxi : 5,50 € week period / 7 € week-end | |
| Saint-Dyé-sur-Loire | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans ». Exit n°16 ‘Chambord - Mer’. Then pass Mer on N152 then Muides-sur-Loire on D112. Follow direction ‘Blois’. |
| train : | Paris – Austerlitz station > Blois station.
From Blois station: by taxi : about 25 € week period / about 36 € on Sunday | |
| Blois | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans ». Exit n° 17 Blois, then follow direction « Blois Centre Ville ». |
| train : | Paris - station Austerlitz > Blois station (town centre).
from Blois station: by taxi : de 4 à 6 €. | |
| Vineuil | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans ». Exit n° 17 ‘Blois’, follow direction « Chateauroux / Vierzon ». Exit « Vineuil ». |
| train : | Paris – Austerlitz station > Blois station (town center).
From Blois station : by taxi : about 10 € week period / 12 € on week end. / By bus : Line N°3C - stop "Quatre Vents" – ticket : 1 €. | |
| Chouzy-sur-Cisse | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans ». Exit n° 17 ‘Blois’, then follow direction « Amboise / Tours » N152, then follow direction « Chouzy-sur-Cisse». |
| train : | Paris – Austerlitz station > Blois station (town center).
From Blois station : by taxi : about 20 € / 25 €. | |
| Vendôme | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans ». Exit n° 17. follow direction Vendôme / Le Mans. |
| train : | Paris - Montparnasse station (TGV) > Vendôme / Villiers sur Loir TGV station
from TGV station : by taxi : 15€ week period - 18€ on Sunday | |
| Bracieux | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans ». Exit n°16 ‘Chambord - Mer’. Pass Mer on N152 then follow direction ‘Muides’ , ‘Chambord’, then ‘Bracieux’ D112. |
| train : | Paris – Austerlitz station > Blois station
from Blois station : by taxi : from 30 to 40 Euros | |
| Cheverny | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans ». Exit n°17 ‘Blois’ – Cross la Chaussée St Victor then St Gervais de la Forêt. Direction ’Cheverny’. |
| train : | Paris – Austerlitz station > Blois station
From Blois station : by taxi : from 25 to 30 Euros | |
| Saint-Aignan | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans », then A71 and A85 direction ‘Vierzon’. Exit N°12 ST Aignan. |
| train : | Paris - Austerlitz station or Montparnasse station (TGV) > Tours or Saint Pierre des Corps station > St Aignan Noyers station | |
| Mosnes | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans ». Exit n°18 Amboise. Continue D31 direction « Amboise ». Then follow direction ‘Chaumont-sur-Loire’ D751 |
| train : | Paris - Austerlitz station > Amboise station (town center).
from Amboise station : by taxi : about 25 Euros (week period) / about 30 Euros (night and Sunday) / (Mosnes is located 10 km far away from Amboise station) | |
| Amboise | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans ». Exit n°18 « Amboise / Château Renault ». Then follow D31 direction ‘Amboise centre’. |
| train : | Paris – Austerlitz station > Amboise station
Amboise station : by taxi : from 10 to 15 Euros | |
| Tours | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans ». Exit n°21 ‘Tours - Centre Ville’ - Direction ‘Centre Ville’. |
| train : | Paris – Montparnasse station (TGV) > Tours station (town center) | |
| Joué-les-Tours | car : | according to the hotel :
From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans ». Exit n°22 ‘Tours Sud’. Follow ‘ route St Avertin’, ‘Avenue Grammont’, ‘Avenue Marcel Dassault’. Then at the roundabout, follow D86 then D207. OR From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans ». Exit n°24 ‘Joué-les-Tours’. Follow direction ‘Chinon – Ballan-Miré. Follow direction ‘Joué-les-Tours centre – Chinon D751’. |
| train : | Paris - Montparnasse station (TGV) > Tours station or St Pierre des Corps station.
from Tours station : by bus : Lines N°31 / 30 / 1 - stop “Pont Cher” - ticket : 1.15 € / By taxi : about 15 € week period / 18 € on week-end | |
| Fontevraud | car : | From Paris, follow higway A10 direction ‘Nantes – Bordeaux’ . Near Tours, continue A85 direction ‘Saumur’. Exit n°5 ‘Bourgueil’. Rondabout : continue D749 direction ‘Port- Boulet’. Continue D952 then D947 until Montsoreau. In Montsoreau follow direction ‘Fontevraud’. |
| train : | Paris - Austerlitz station > Saumur station.
OR Paris - Monparnasse station TGV train > St Pierre des Corps station > Saumur station. . From Saumur station : by taxi : about 20 € / 30 €. | |
| Saumur | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans » until Tours, then continue A85 direction « Saumur ». Exit n°3 . Then follow direction ‘Saumur’ N147. Cross over the Loire river. Follow direction Saumur ‘Centre + Château’. |
| train : | From Paris - Austerlitz station > Saumur station.
From Paris - Monparnasse station TGV train > St Pierre des Corps station > Saumur station. | |
| Angers | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux / Orléans » follow A11 direction ‘Angers’. Exit ‘Angers Centre’, follow ‘Centre Ville’ panels. |
| train : | Paris – Montparnasse station (TGV) > Angers St Laud station
from Angers station : by bus :Line N°1 - ticket : 1,10 € / by taxi : from 6 to 7 € |
| Beaune | car : | From Paris, follow A6 highway direction ‘Lyon’ - Exit n°24 "Beaune Nord". Follow direction ‘centre ville’. |
| train : | From Paris - Lyon »station > Beaune station, via Dijon.
Beaune station : by taxi: about 7 € week period / 10 € week-end |
| Colmar | car : | From Paris, follow A4 highway direction ‘Strasbourg’. Near Strasbourg, continue A35 highway direction ‘Colmar’. Exit n°25 ‘Colmar Semm– Freiburg’, then direction ‘centre ville’. |
| train : | From Paris - Gare de l’Est station > Colmar station.
From Colmar station : by taxi : about 7 € / by bus : line 12 direction ‘Sundhoffen’ or line 13 direction ‘Ste Croix en Plaine’. |
| Epernay | car : | From Paris, follow A4 highway direction ‘Epernay’. Exit n°21 ‘Epernay’ and follow ’Epernay centre’. |
| train : | From Paris - Gare de l’Est station > Epernay station
From Epernay station : by taxi : between 6 and 8 Euros | |
| Bar-sur-Aube | car : | From Paris, follow direction ‘Troyes’ and reach A5 highway. Exit 22. Follow D135 and D443, continue N19 until Bar-sur-Aube. |
| train : | Paris - Gare de l’Est station > Bar-sur-Aube station |
| Fougères | car : | From Paris, follow A10 highway direction ‘Nantes – Bordeaux’ the follow A11 highway until Le Mans, then A81 highway. Exit n°4 ‘Laval’. Direction Fougères on D31 then D798 |
| train : | Paris - Montparnasse station (TGV) > Rennes station or Laval station
From Rennes station or Laval station : by bus : Durée 45 minutes - about 3 € per person | |
| Saint-Malo | car : | From Paris follow A14 highway direction ‘Rouen’ then A13 highway direction ‘Caen’, then A84 highway direction ‘Rennes’. Exit 34 direction ‘Saint-Malo’. Follow ‘Saint-Malo centre’. |
| train : | Paris - Montparnasse station (TGV) > Saint Malo station | |
| Bayeux | car : | From Paris follow A14 highway direction ‘Rouen’ puis A13 highway direction ‘Caen’. Follow direction ‘Bayeux’. Exit n°36. Follow direction “Centre Ville”. |
| train : | Paris - St Lazare station > Bayeux station.
From Bayeux station: by taxi : about 5 € |
| Bordeaux area | car : | From Paris, follow A10 highway direction « Nantes / Bordeaux » then A6 highway. Exit n°4 « Bordeaux centre ». Follow direction « centre ville ». |
| train : | From Paris - Montparnasse station (TGV) > St Jean station - Bordeaux.
Bordeaux St Jean station : by tramway : line C - terminus stop ‘Quinconces’. |
| Souillac | car : | From Paris, follow A10 highway direction ‘Nantes – Bordeaux’ then A71 and A20 direction ‘Limoges’. Exit n° 55 ‘Sarlat – Souillac’. Direction « Centre Ville ». |
| train : | Paris – Austerlitz station> Souillac station
From Souillac station : by taxi: about 7 € |
| Cavaillon | car : | From Paris, follow A6 highway direction ‘Lyon’ then A7 highway. Exit 25 ‘Cavaillon’. Direction ‘Cavaillon Centre’. |
| train : | Paris – Lyon station (TGV) > Avignon station > Cavaillon station (TER).
From Cavaillon station : by taxi : about 12 € |
| Toulouse | car : | Fom Paris, take highway A10 direction ‘Orléans’ then A71 direction ‘Clermont Ferrand’ then A20 direction ‘Toulouse’ then A62 and A61 direction ‘Toulouse’. Exit n° 15 Direction ‘La Roseraie – Jolimont’. |
| train : | Paris - Montparnasse station (TGV) > Toulouse Matabiau station.
From Toulouse station : by taxi : the hotel is 2 min walk distance |
For further details, we invite you to visit www.viamichelin.fr website for your access by car, and SNCF website for your access by train.